Refund Policy

Last Updated: 10/07/25

At Brandpur, we are committed to delivering high-quality marketing, design, and digital services tailored to meet your business goals. Please review our refund policy carefully before making any purchase.

1. General Refund Conditions

Refund requests must be made within 48 hours of placing the order, provided that no work has been initiated.
If initial consultation or planning has begun, a partial refund may be considered after deducting applicable service or consultation charges.

2. No Refund After First Delivery

Once the first draft or delivery of any asset (including but not limited to logos, posts, reels, brochures, websites, or any digital creative) has been made, no refund will be processed.
This is because the first delivery reflects the core creative and strategic effort from our team.

3. Non-Refundable Services

The following services are non-refundable once the initial draft or version is delivered:

Logo Design
Social Media Posts & Reels
Brochure Design
Website Design & Development
Digital Marketing Services
Lead Generation
Video Editing
Branding or Consultation Services

4. Exceptional Circumstances

In rare situations where Brandpur fails to meet clearly agreed deliverables, we may issue a refund or provide compensation in the form of additional services.
This will be assessed and approved at the sole discretion of Brandpur’s management.

5. How to Request a Refund

If your project is eligible under the terms above, you may email your request to support@brandpur.in within the specified timeframe, including:
Order reference
Service name
Reason for refund
Any supporting information